The IT Support Desk provides technology support and resources for UCF students, faculty, and staff. Whether you have a quick question, need help with software, or require assistance with classroom technology, our team is here to help.
You can visit us in person, submit a help request, or explore self-service resources on this page.
IT Support Desk
The IT Help Desk is located in the Tech Commons building at UCF. IT Help Desk staff are available Monday to Friday for drop-in or scheduled IT needs, and student-workers at the front desk are available to help with troubleshooting technology.
See the services we offer below, or email us at itsupport@ucf.edu to submit a ticket.
For urgent issues, like problems with A/V systems during class time, please call us at 407-823-5117.
Help Desk Services
Monday – Friday
8:00 a.m. – 5:00 p.m.
Services We Offer
Device Support
Troubleshooting university-owned computers, laptops, and classroom equipment.Software Assistance
Help with installing, updating, and licensing software, including UCF Apps and ArcGIS.Network & Connectivity
Wi-Fi setup, VPN access, and network troubleshooting.Account Help
Password resets, account access, and Duo authentication support.A/V Classroom Support
Assistance with projectors, smart boards, microphones, and other classroom technology.Consultation & Training
Guidance on technology best practices and available tools.
Troubleshooting & Frequently Asked Questions
I forgot my NID password. How do I reset it?
Use the UCF Password Reset Tool or visit the IT Support Desk in person.
How do I install UCF Apps?
Visit UCF Apps and follow the installation instructions.
My classroom equipment isn’t working. What should I do?
For urgent issues during class, call us immediately at 407-823-5117.
Where can I get help with ArcGIS?
See our ArcGIS Resources section above for help guides and training links.
Our Policy
We do not delete items from UCF ArcGIS Online Organization; after your account is de-activated, your content (data, web maps and web apps) will remain indefinitely online. The visibility of your content will depend on the share settings that you set — for example, if you set your content to be shared to the organization, other organization memeber will be able to access and create copies of your content. If your content is openly shared, it will publicly visible, and anyone with an ArcGIS Online account will be able to make copies of it. Once your UCF ID is inactive, you will not be able to modify the share settings, edit, delete or transfer ownership of your content, so plan accordingly.