The UCF IT Help Desk is available to support your technology needs across campus. Our main location at the Tech Commons offers both drop-in and scheduled assistance, with front desk staff ready to help troubleshoot issues. Additional support is also available at the Print Zone in the John C. Hitt Library.
See the services we offer below, or email us at itsupport@ucf.edu to submit a ticket.
For urgent issues, like problems with A/V systems during class time, plecase call us at 407-823-5117.
Microsoft Authenticator issues
Ensuring secure system access
Minimizing login disruptions
Supporting seamless authentication
Microsoft 365 Support
Resolve OneDrive or SharePoint errors
permission issues
Office app activation or file saving problems
Microsoft 365 Support
Identify and resolve background processes
Clear cache, manage startup programs, and update software
Reinstall or repair slow/unresponsive apps
Contact Information
407-823-5117
itsupport@ucf.edu
Hour of Operation
Tech Commons
Monday – Friday
8:00 a.m. – 5:00 p.m.
Print Zone at the Library
Monday – Friday
8:00 a.m. – 5:00 p.m.
Services We Offer
Device Support
Troubleshooting university-owned computers, laptops, and classroom equipment.Software Assistance
Help with installing, updating, and licensing software, including UCF Apps and ArcGIS.Network & Connectivity
Wi-Fi setup, VPN access, and network troubleshooting.Account Help
Password resets, account access, and Duo authentication support.A/V Classroom Support
Assistance with projectors, smart boards, microphones, and other classroom technology.Consultation & Training
Guidance on technology best practices and available tools.
Troubleshooting & Frequently Asked Questions
I forgot my NID password. How do I reset it?
Use the UCF Password Reset Tool or visit the IT Support Desk in person.
How do I install UCF Apps?
Visit UCF Apps and follow the installation instructions.
My classroom equipment isn’t working. What should I do?
For urgent issues during class, call us immediately at 407-823-5117.
Where can I get help with ArcGIS?
See our ArcGIS Resources section above for help guides and training links.